The following provisions apply to the holiday apartment named in the booking confirmation when the contract is concluded. They are available for download on the Internet under “by MoniCare” or can be sent by email on request.
Preliminary remark: The following regulations are intended to avoid misunderstandings. In general, however, a direct conversation usually clarifies things better than any set of rules.
1. Contact details (CEO)
MoniCare (further on referred to as ‘agent’)
6103 Reith near Seefeld
Mobile: +43 677 63 00 26 00 Email: email@example.com Website: www.holiday-seefeld.at
2. Conclusion of a contract (rental contract)
With the binding booking of a holiday apartment via MoniCare or the connected platforms, which can be done via the Internet, in writing or by telephone, a contract is concluded.
3. Payment of the contract price
With the rent, the costs of the final cleaning and the visitor’s tourist tax are invoiced.
4. Occupation of the rental property (arrival)
The tenancy begins on the day of arrival with the takeover of the holiday home from 3 p.m. and ends on the last day, unless otherwise agreed, at 10.30 a.m.
The keys for the rental property are to be handed over to the tenant on the day of arrival after submitting the booking confirmation.
If a key is lost, this must be reported immediately. The cost of the necessary replacement of the locking system must be borne by the tenant.
On the day of departure, unless otherwise agreed, the apartment must be returned to the landlord or a person appointed by him in a proper condition (meaning there are no permanent faults which require professional repairs caused by the tenant to the property and no part of the inventory is missing) by 10.30 a.m. The cost of the final cleaning will be charged with the rent. On departure, doors and windows must be closed and the dishes must be left washed. All keys are to be handed over personally or by arrangement previously agreed on with the agent.
The landlord or his agent has the right to carry out a detailed inspection. Any defects (damage or loss of inventory) must be recorded in writing and confirmed by the tenant by means of a signature.
The rental property is only made available for the contractually agreed persons according to the booking. Subsequent changes require the agent’s written permission. This applies in particular to overnight stays by other people. In the event of non-compliance, the landlord is entitled to expel people not listed in the booking from the holiday property. Incidentally, violations can give rise to any claims for damages.
8. Reversal of the contract
In the event of withdrawal, the tenant must pay the landlord the following reimbursement of expenses
Travelers who cancel at least 14 days before arrival will get 100% of the amount paid back. Those who cancel between 7 and 14 days before arrival will get a 50% refund. Otherwise, they will not be reimbursed.
The decisive factor is the receipt of the written declaration of withdrawal by the landlord (e-mail is sufficient). In the event of a withdrawal and a possible and simultaneous rebooking, the tenant is liable for the necessary processing costs of € 50.00 with a lump sum.
The premature departure of the tenant, which is to be reported to the agent, does not entitle him to assert claims for repayment or compensation. In this case, too, the tenant owes the agreed rent.
If the tenant withdraws from the contract and at the same time provides a new tenant who declares in writing that he will accept the agreed conditions, the landlord will issue a new booking confirmation.
9. Usage rules
The house rules laid out in the holiday apartments for the respective holiday homes and the properties are part of the general terms and conditions.
For any use of Internet access via WLAN, the then valid “WLAN usage rules” must also be taken into account.
10. Pets, smoking
Bringing pets is only allowed in consultation with the landlord. This also applies to visitors to the tenants. The tenants are asked not to smoke inside the holiday apartments. Ashtrays are provided outside.
11. Maintenance of the holiday home
The tenant undertakes to treat the rented space and its inventory with care and to protect it from any damage. The tenant must compensate for any damage to the holiday home and the residential property or any shortages in inventory during the rental period, unless he can prove that the people accompanying him are not to blame for the damage or the shortage. The tenant must notify the landlord immediately of any findings regarding the incompleteness of the inventory or existing defects in the rental property, otherwise the landlord is entitled to claim compensation based on this.
12. Obligations of the landlord
With the effective conclusion of the contract, the landlord is obliged to provide and hand over the rental property in accordance with the contract. If, despite all due diligence on the part of the landlord or due to circumstances for which the landlord is not responsible (storms, fire, explosion, damage to the house, vandalism, etc.), the holiday home cannot be used by the tenant as agreed, the landlord is only liable for the amount agreed and the rental price paid.